AviaDev Africa 25 Panel Session "Maximising non-aeronautical revenue: Balancing revenue growth, efficiency and customer service experience in Africa's airports"
Description
This session was recorded on Friday, 13th June, at the AviaDev Africa event in Zanzibar.
The panel discuss innovative strategies for increasing revenue, enhancing passenger satisfaction, and leveraging real estate development around airports.
Success stories from Zanzibar and Guinea exemplify effective modernization and operational efficiency while maintaining customer experience.
Additionally, Murat Gun from Emirates Leisure Retail discusses their vision for Zanzibar's airport, focusing on creating an experience in tune with the island's vibe and local culture.
The session concludes with a collaborative discussion on future growth and investments in airport infrastructure.
Your moderator for this session is Jody Appollis, Aviation Project Manager at NACO Airport Consultants and she was joined by:
Namory Camara, Managing Director, SOGEAC
Murat Gun, Managing Director, ELR UAE and Travel Retail
Seif Juma, Director General, Zanzibar Airports Authority
Oliver Mathwich, Chief Commercial Officer, Dnata
Dr Bao Rasebolai Mosinyi, Chief Executive Officer, Civil Aviation Authority of Botswana
United States
